Refund & cancellation policy
A downloaded PDF cannot be handed back, so a blanket no-questions refund is not something we can offer honestly. What we can do is be completely specific about when you get your money back — and make sure a failed transaction never leaves you out of pocket.
Last updated: [DATE] · Effective from: [LAUNCH DATE]
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The short version
If you paid and did not get a working resume, you get your money back. If you paid, received exactly what you chose, and simply changed your mind afterwards, you generally do not — because you already have the file. Everything below is the detail behind those two sentences.
Before you pay
You can build your entire resume, browse every template, choose your layout and colour, and see a full watermarked preview of the finished document without paying anything. We do this deliberately, so that nobody buys something they have not already seen. Please use it — check your spelling, check the page count, check the layout is what you want.
When we refund in full
We will refund the entire amount, without argument, in each of these situations:
- Payment succeeded but no document was delivered and we cannot deliver it within a reasonable time of you telling us.
- You were charged more than once for the same order. We refund every duplicate charge.
- The delivered file is defective — corrupt, unopenable, missing content you entered, or materially different from the preview you approved — and we cannot fix it.
- You were charged the wrong amount, including where a valid coupon was not applied. We refund the difference.
- You were charged for a service you never received because of a fault on our side.
In these cases you do not need to justify anything. Send us the order reference and we process it.
When we usually cannot refund
- You changed your mind after downloading a document that matches what you selected and previewed.
- You chose the wrong template, tier or colour and want a different one. The file was produced correctly to your instructions. Contact us anyway — where a mistake is obvious and recent, we would rather help than stand on the policy.
- You entered incorrect details and downloaded before noticing. If your tier includes edits, correct them and re-generate at no cost.
- Your application was unsuccessful, or a specific employer’s system handled your file in a way you did not expect. As set out in our terms, we do not guarantee hiring outcomes or ATS behaviour, and we are explicit about that before you pay.
- The purchase is older than [30] days, except where the fault is ours.
Cancellation
Because every purchase is a single, one-time transaction, there is nothing recurring to cancel. No subscription exists, no payment method is stored, and nothing will ever be charged to you automatically.
An order that has been created but not paid simply expires. You are not charged and nothing further is required from you.
Failed and pending UPI payments
UPI occasionally confirms more slowly than the browser returns to our site, which can make a successful payment look like a failure. Our system reconciles pending transactions automatically for this reason.
If money left your account and no document arrived, wait ten minutes and check your email including the spam folder. If it is still missing, contact us with your UPI reference number. One of two things then happens: we deliver the document, or we refund you. There is no third outcome.
Where a payment fails at the gateway but your bank has debited you, the amount is normally reversed by your bank automatically within 5 to 7 working days. Tell us anyway and we will track it with the gateway on your behalf.
How to request a refund
- Email [BILLING_EMAIL] from the address on your account.
- Include your order reference or UPI transaction reference, the date, and a short description of what went wrong.
- We acknowledge within one working day and decide within [7] working days.
- Approved refunds are returned to the original UPI account. Banks typically credit within 5 to 7 working days from our end of the process.
We do not offer store credit in place of a refund. If we owe you money, you get money.
If you disagree with our decision
Write to us and say so — a person will re-read the case rather than repeating the first answer. If you remain dissatisfied you may raise the matter with your bank or UPI provider, or through the relevant consumer redressal forum. We would much rather resolve it directly.
Contact
[COMPANY_LEGAL_NAME]
[REGISTERED_ADDRESS]
Billing: [BILLING_EMAIL]
Support: [SUPPORT_EMAIL]